Return Policy

Quality products may be returned and exchanged in accordance with the Civil Code of the Republic of Lithuania and the Government-approved “Rules of Retail Trade.”

Physical books

The Buyer has the right to withdraw from a distance purchase agreement within 14 (fourteen) calendar days from the day the book is received, without stating a reason for the withdrawal.

The returned book must be:

• unused,
• undamaged,
• without loss of its commercial appearance,
• in its original packaging (if any).

The money is refunded to the Buyer within 14 calendar days from the day the returned product is received. Return shipping costs are covered by the Buyer, except in cases where a product of inadequate quality is returned.

Electronic (digital) books

Electronic books cannot be exchanged or returned once the Buyer has already been granted access to the digital content (a download link or electronic access).

This complies with the provisions of the Civil Code of the Republic of Lithuania regarding digital content that is delivered immediately and is not returnable once use has begun.

Products of inadequate quality

If the Buyer receives a damaged or defective product, they must inform the Seller within 3 business days of receiving the product. In such a case, the product will be replaced or a refund issued, with the Seller covering the return shipping costs.

Contact for return inquiries

If you have any comments or questions about product returns, please contact us by email: labas@diskomfortasgydo.lt